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System One IT services The Independent Service Network |
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Maintenance and Support Services from System One offer basic services for installing and maintaining IT equipment: system installation, hardware breakfix, software as well as solution support. Depending on the best fit for a customer’s situation, our specialists propose packaged service offers, or design and realize customized service solutions. Customized services are available on request. Service Time The service time defines the time period within which the service is provided remotely or on-site. There are three standard service time options: 5x9 – the standard service time Local business hours on business opening days excluding public holidays 5x13 07.00-20.00 local time on business opening days excluding public holidays 7x24 24 hours a day, Monday-Sunday including public holidays |
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